How can we help?
I am a purehome customer
We cover router issues, questions about your installation, how to check your internet speed and more with our FAQs.
I am a purebusiness customer
Not sure what package is right for you? Is there an issue with your connection? View the FAQs from our business customers.
Message our Facebook page from 9.00am - 9.00pm daily for support.
Text Support Number
Simply text 07879553405 stating your account holders name and postcode and explain any issues you are having. We will then look to resolve the issue and reply once we have advice or questions.
Visit Our Shop
We're open weekdays from 8.30am - 4:30pm and Saturdays from 9:00am - 1:00pm if you'd rather speak to someone face-to-face.
Find us at 364 Anlaby Road, Hull, HU3 6NS.
I need to cancel / rearrange my installation appointment, how should I inform you?
You can call us on 01482 778838 at the earliest convenience to rearrange. We require a minimum of 48 hours notice.
How do I change / check the channel on my router?
You may wish to check your wifi channel if you’re experiencing issues with your wireless devices such as slow speeds or disconnects.
Please use these links:
Windows wifi analyser
Android Wifi analyser
Wifi analyser for MAC (Built into MAC)
How do I do a speedtest?
Simply head to www.speedtest.net/ and hit ‘go’ - that website will bring up your internet speed results. If you believe you should be achieving higher speeds then please don’t hesitate to get in touch with our support team who will investigate.
I’m already locked into a contract another supplier, is there anything I can do?
If you get in touch with your current supplier, they’ll be able to tell you how long you’re tied into a contract with them for. If you’d like us to contact you a few weeks before your contract with your current provider is due to end then we can send you a reminder and get your purebroadband connection ready: call us on 01482 778838
What different options do you have for business?
We have internet solutions for businesses of all shapes and sizes. Whether your connection is straightforward or more technical, our talented team will be able to provide you with a package tailored to your business. We love a challenge! Get in touch to find out more: firstname.lastname@example.org
Why should I choose purebroadband over another provider?
We offer our customers ultrafast internet connections designed to help your business increase productivity so you can work faster and smarter.
You could receive download speeds of 1 Gigabit and beyond per second.
Our customers receive support from professionals and our SLAs and fix times are unrivalled.
You can enjoy the most responsive network in the country - our services are built on an independent modern fibre infrastructure.
Find out more about why you should work with us here.
Who do I get in touch with if there’s an issue with my connection?
Our business customers each have a dedicated account handler who’ll be on hand to help should you have any issues.
How do I know if my business is eligible for the £2,500 Gigabit voucher?
Companies must meet the following criteria.
- Connection must be a minimum of 100Mbps and upgradable to 1Gb
- Company must not already have a gigabit capable connection
- Open to Small and Medium-sized enterprises (fewer than 250 employees)
- Annual turnover not exceeding €50 million, and/or an annual balance sheet not exceeding €43 million
- Voucher is for a maximum of £2500 towards installation costs
For more information, please get in touch and we'll be happy to answer any questions: 01482 241234