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  Ultrafast internet from £15 per month

Technical Support

How can we help?

I am a purehome customer

We cover router issues, questions about your installation, how to check your internet speed and more with our FAQs. 

Click here to view our recent support topics

I am a purebusiness customer

Not sure what package is right for you? Is there an issue with your connection? View the FAQs from our business customers.

Click here to view our recent support topics

Facebook Messenger

Message our Facebook page from 9.00am - 9.00pm daily for support.

Start Messenger

Text Support Number

Simply text 07879553405 stating your account holders name and postcode and explain any issues you are having. We will then look to resolve the issue and reply once we have advice or questions.

Email & Telephone

We're available to contact via email and telephone during office hours (Monday - Friday: 8.30am - 5.30pm and Saturday: 9am - 1pm)

01482 778838
support@purebroadband.net
business.support@purebroadband.net

Visit Our Shop

We're open weekdays from 8.30am - 4:30pm and Saturdays from 9:00am - 1:00pm if you'd rather speak to someone face-to-face.

Find us at 364 Anlaby Road, Hull, HU3 6NS.

purehome Support

View more purehome FAQs

purebusiness Support

View more purebusiness FAQs

  • What different options do you have for business?

    We have internet solutions for businesses of all shapes and sizes. Whether your connection is straightforward or more technical, our talented team will be able to provide you with a package tailored to your business. We love a challenge! Get in touch to find out more: business@purebroadband.net

  • Why should I choose purebroadband over another provider?

    We offer our customers ultrafast internet connections designed to help your business increase productivity so you can work faster and smarter.

    You could receive download speeds of 1 Gigabit and beyond per second.

    Our customers receive support from professionals and our SLAs and fix times are unrivalled.

    You can enjoy the most responsive network in the country - our services are built on an independent modern fibre infrastructure.

    Find out more about why you should work with us here.

  • Who do I get in touch with if there’s an issue with my connection?

    Our business customers each have a dedicated account handler who’ll be on hand to help should you have any issues.

  • How do I know if my business is eligible for the £2,500 Gigabit voucher?

    Companies must meet the following criteria.

    • Connection must be a minimum of 100Mbps and upgradable to 1Gb
    • Company must not already have a gigabit capable connection
    • Open to Small and Medium-sized enterprises (fewer than 250 employees)
    • Annual turnover not exceeding €50 million, and/or an annual balance sheet not exceeding €43 million
    • Voucher is for a maximum of £2500 towards installation costs

    For more information, please get in touch and we'll be happy to answer any questions: 01482 241234